The Twin Valley Bank
 

Debit Card

Introducing My Mobile Money Access, a new app offered by Twin Valley Bank to help you control and monitor debit card usage anywhere, anytime using your mobile phone. With My Mobile Money Access you can protect your card from fraud by setting alerts and controls to determine how your card can be used. And, if you misplace your card, you can use the app to turn it off . . . and then turn it back on when you find it!

You can also use My Mobile Money Access to manage your spending. With customizable controls, alerts for spending limits, and easy-to-find account balances, you can set a budget and stick to it.

Keep an Eye on Your Card with Transaction Alerts

A wide range of alert options make My Mobile Money an app that meets your specific needs. You can set alerts for:

  • All card activity
  • Spend limits
  • CardNotPresent transactions
  • International transactions
  • Card Status changes
  • Specific Merchant category purchases
  • Dependent Card activity

Card Controls Help Protect Your Account from Fraud

You can even set the app to deny a transaction before it takes place, based on the criteria you set. As with turning your card on and off, card controls will not interrupt recurring bill payments such as gym memberships or subscriptions.

Account Management Allows for Greater Control

 Are you ready to take control of your Twin Valley Bank debit card? To download the app visit  the App Stores: iTunes & Google Play, Then Search for My Mobile Money Access and  download today to manage account alerts and monitoring anytime, anywhere!

 

Important Notice to Debit Card Holders

Due to recent fraud trends, Twin Valley Bank has implemented additional settings to help protect your account from fraudulent activity.  These settings will require you to use your Personal Identification Number (PIN) for certain transactions both in the U.S. and abroad.  It’s a security feature that protects you and the bank from fraud loss.  While this may only be required on certain transactions, we encourage you to use your PIN whenever possible.  PIN based transactions are less susceptible to fraud than signature based due to the added security.  If you do not know your PIN, please contact a customer service representative at 937-839-4628.

We are continually monitoring fraud trends, which could result in frequent changes and updates to the list of transactions effected.  If you are planning to travel it is best to notify us beforehand to see if your destination is listed.  In addition, Twin Valley Bank has enhanced Fraud Security Protection on our Debit Card Program. When High-probability Fraud transactions occur, both your card and transaction may be blocked. Due to this increased security it is important to provide Twin Valley Bank with updated contact information.

To report lost, stolen,
or compromised debit cards call
1-800-264-5578.

Fraudwatch Plus : 1-866-842-5208

Here are some tips on how you can help safeguard your account:

  • Always let Twin Valley Bank know when you plan to travel out of state and out of the country. This can help avoid potential blocks on your debit card allowing you to use it more freely.
  • Update contact information so that we can contact you in the case of Fraudulent Activity
  • Memorize your PIN. Don't write in on your card, or anything you carry near your card
  • Keep your card in a safe place at all times
  • Don't tell anyone your PIN or account number
  • Don't loan your card to anyone
  • Report lost or stolen cards immediately. You may be liable for activity on your card if you do not report it as lost or stolen
  • NEVER respond to an email or phone call requesting personal information

Protecting Yourself from Online Fraud

  • Keep your credit/debit card numbers private. Never give your card number to anyone- not even someone claiming to be from a charity-over the phone.

  • Don't fall for scams claiming big rewards for a donation of money. For example, don't believe anyone who says they will give you a cruise if you donate $100 dollars to their charity.

  • Only buy from secure online shopping sites.

  • If possible use online bill payment services when you shop online to avoid having to enter in your credit card information

  • Be wary of work-from-home scams. Remember, you should be paid for doing a job; you shouldn't have to pay to get one.    

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